Shipping Policy

Delivery Terms and Pricing

ZONE: Ireland

Price Per Package:

Delivery Time:

Dimensions & Weight:

Terms:

Courier:

Standard Delivery:

Accessories & Small Furniture

€9.95

2-10 Working Days

Dimensions: Maximum 1200 x 70 x 70 cm

Weight: Maximum 30 kg (DPD) or 25 kg (An Post)

Suitable for smaller items like lamps, small tables, and home accessories.

Ensure the combined weight of the items does not exceed the courier limits.

DPD, An Post

Non-conveyable:

Large Mirrors & Delicate

€29.95

1-4 Weeks

Dimensions: Maximum 2200 x 90 x 90 cm

Weight: Maximum 30 kg

Ideal for items like large mirrors, delicate items that need careful handling, and non-standard shapes that can't be conveyed easily.

DPD, Specialist Courier

Large Furniture Items 

FREE Within 15KM Of Kenmare Town

1-4 Weeks

Weight: Over 30 kg

Applicable for heavy and bulky items such as large wardrobes, sofas, and dining tables.

Includes placement in the desired room and basic assembly if needed.

Specialist Courier/ The White Room Delivery Team

Large Furniture Items , 

€50.00-€160.00*
*depending on location

1-4 Weeks

Weight: Over 30 kg

Applicable for heavy and bulky items such as large wardrobes, sofas, and dining tables.

Includes placement in the desired room and basic assembly if needed.

Specialist Courier/ The White Room Delivery Team

ZONE:

Minimum & Maximum Weight :

Price Per Package:

UK & Northern Ireland

(Small Items)

Under 30kg

€14.95

UK & Northern Ireland (Small Items)

Over 30kg

€23.95

UK & Northern Ireland (Large Items, Delicates)

Over 30kg

€30-€300

Europe (Zone Depending)

Under 30kg

€17.95-€49.00

USA & Canada

Under 30kg

€24.95-€49.95

Everywhere Else (Zone Depending)

-

€14.95-€49.95

 

Import Duties & Taxes

Customs and Excise Duties may apply in some countries. The Customer is responsible for all of these payments/Charges, if unpaid item will be returned to us, you will not receive a refund unless agreed by a member of our team & if you wish to ship the item again a new delivery charge will incur.

Regions We Ship To

EU Countries: Channel Islands, Belgium, Luxembourg, Netherlands, France, Germany, Denmark, Spain, Italy, Portugal, Greece, Austria, Poland, Sweden, Slovakia, Slovenia, Croatia, Czech Republic, Finland, Malta, Hungary, Bulgaria, Romania, Switzerland, Turkey.

Shipping availability and surcharges vary by country.

Delivery times and processes may differ depending on the destination.

Delivery Lead Times

General Lead Time

For in-stock smaller items we aim to deliver your parcel within 10 working days, anything with a lead time listed on the product page or out-of-stock items a member of our team will be in contact with an estimated time. The lead time is subject to change due to supplier delays

Busy Periods

Christmas, Black Friday & Bank Holidays may extend delivery times.

Delivery Days

Monday-Friday, 8 am - 4 pm (Weekend deliveries possible during busy periods)

Lead times are estimates and can change due to unforeseen circumstances.

Customers will be notified of any significant delays.

Notifications & Responsibilities

DPD / An Post Deliveries

  • These companies have no obligation to call or text before delivery.
  • Customers must be available on the expected delivery day to receive the package.
  • A forwarding is sent via email once the order is ready to be shipped.
  • Customers are responsible for providing the correct delivery address.
  • It's important to ensure someone is available to receive the delivery on the expected day.

The White Room Home Delivery Service

  • Service: 1-2 man delivery. This includes placement, assembly & they will remove any rubbish. If the In-house assembly service goes over an hour, fees apply and are charged at an hourly rate of €55.
  • Delivery Time: In-stock items: 5 - 21 days (up to 28 days for remote areas).
  • Custom-made furniture/Special Order/Out-of-stock items: Delivery times vary depending on the supplier, Customers will be informed upon order placement an approx. lead time, this is subject to change. 
  • Delivery Date: Customers will be contacted before delivery, if the customer is not available on the planned day please allow for a delay of up to 4 weeks for a new delivery date
  • Delivery Day: On the Day of Delivery the delivery team will call approximately 30 minutes before arrival, Any delivery time will be met as punctually as possible by our team however, cannot be guaranteed. 
  • Customers must ensure items will fit in their premises before delivery. This includes in the front door, area, and room it’s going to. The customer will be held accountable if the item does not fit. 
  • Prior notice for the ordering of specialist courier services during busy times shall be provided to the customer.

Additional Fees: 

  • After 3 weeks a €150 per week storage fee is applied for large orders of furniture if delivery is refused.
  • A 15% restocking fee is incurred along with delivery charges for returned large furniture items.

Click & Collect

If you wish to collect your item to avoid delivery fees that is no problem, please note you can only collect your order at our Interiors Showroom, located in Gortamullen Business Park, Kenmare.

Please contact us 24hrs in advance to ensure your item is ready for pickup. 

orders@thewhiteroomkenmare.com / 064 668 9182

Make sure your item is in-stock before you travel.

 Customers are requested not to travel for collection until contacted with confirmation that their item is ready.

Summary of General Terms

  • Delivery Method: Determined by The White Room Ltd. based on weight, product safety, and size
  • Agreement: Delivery charges paid form the basis for the agreement
  • Delivery Care: Full care ensured; see returns policy for damaged or unwanted goods
  • Payment: Full payment required before delivery
  • Legal Compliance: Enforced according to the Sale of Goods and Supply of Services Act 1980
  • Our terms comply with relevant legal standards to protect both parties.

Any questions please contact us on orders@thewhiteroomkenmare.com